Take a look at that image above. When you chat for help on most websites, this is what the person on the other side is looking at. Up top there is a box gathering information about your computer, to the bottom right there is automated replies to common questions. That small box on the bottom left…. That is where they talk to you.
We don’t like it when companies gather information about us, and we really don’t like automated responses.
When you email us, call us, or or even chat with us, you will always be talking to a real person. No scripts, no automated responses, and no data gathering…. Ever! Talking to our customers is what we love to do. Ask us a question, tell us a story, or just say hi. (: